The goods must be unused (we adhere to strict health and hygiene conditions).
The goods must be in their original condition & packaging.
The goods must be received back at our office within 3 days from the day you placed your order.
We are so confident in our products quality that we offer 3 Day money back guarantee. If you are not 100% satisfied with your purchase, return it within 3 days and we will refund your money. We will accept any of our unused products back and refund your money (minus shipping) for a period of 3 days. SMGL CORP. will not issue a refund for any used product.
Defective products can be sent back within 3 days of purchase for a full refund or exchange. A 10% restocking fee may apply.
Before returning our products, please obtain a return confirmation number by e-mailing our customer service. No refunds will be issued without prior return confirmation number.
Please note that we will not accept returns shipped COD. All returns should be marked clearly with the post label products return, otherwise all customs fees etc. will be applied to your account. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. If you are not sure which products to order, you can try small quantities first (starting from 1/6 oz).
To cancel your order, you will need to send an email to firstname.lastname@example.org with your order number and full name in the message body. We will reply to your e-mail with instruction on how to proceed with the return. 10% Cancellation Fee - Please note that if you placed your order and we charged your CC and you decide to cancel your order, we will be charging a 10% Cancellation Fee.
Your Credit Card will be refunded, minus 10% of the total amount charged. This is to cover the fee that is charged to us when we process your order.
Please note that samples cannot be returned, refunded, or exchanged.
Returns will be assessed a 20% restocking fee.
All products must be returned in saleable condition. Partially used products will not be credited. Similarly, full credit is subject to a quality control inspection carried out as per our ISO 9001:2000 specifications.
Do you offer wholesale pricing on bulk orders?
Yes. Here at "SMGL Corporation" we cater to both end users and retailers alike. For more information and price lists please email us your business name, registration number, address and we can email you password to view our wholesale pages? Ordering online with us is easy.
Once you have obtained the password for the wholesale pages, simply click on the items you want to purchase and proceed as with regular shopping basket.
We at SMGL Corporation thrive on Customer Service. We will be here if you need help, by phone or by E-mail. If you have any problems with anything, don't hesitate to contact us! Our representatives are always available to assist you. Via email or Live Chat we can answer your questions in a prompt and discreet fashion.
Our customer support is available via phone between the hours of 9:00 AM and 4.30 PM EST Monday to Friday.
Please be patient when trying to get through to one of our phone representatives, as it tends to get very busy. You can try back at a more convenient time, or leave us a message and we'll get back to you! In the event that you are unable to get through to one of our telephone lines, please find our company email information below.
Please note that SMGL Corporation is not responsible for accidents, adverse reactions or misuse that may occur with use of our products.