Our default shipping agent is UPS/Fedex/DHL.
In all cases we pass on our heavily discounted rates to you, our customer. We do not operate our Shipping Department as a profit Center. Please note that your shipping cost is calculated on-line using an integrated UPS/Fedex/DHL, shipping module, using the annual negotiated discounted rates. Our UPS online quotes are estimates based on weight and volume calculations. We reserve the right to change the shipping charges. If this occurs you will be contacted for approval before your order is processed.
All orders are shipped from our Jaipur, INDIA Warehouse.
SMGL CORP. Aromatics takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.
We currently do not require orders to be signed when delivered.
However should customers want the signature required option, a fee of $20.00 will be charged by UPS.
Alternative shipping method are available on request, however we take no responsibility for shipping that is arranged by our customers. This includes the following:
• Customers using their own shipping account
• Customers using their own courier
• Customers arranging for a third party to facilitate shipping.
Should a customer decide to handle their own shipping arrangements
, we require that a WAIVER be signed. This ensures that we aren't held accountable for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer's credit card.
Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.
SMGL CORP. takes no responsibility for any loss, damages, or delay
that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.
IRS information is required because it reduces the chances that your shipment will be delayed during interstate transit.
We fully understand your concern over disclosing this information, and we guarantee the confidentiality of your personal information. At the same time, we would like to recommend an option that protects your interests.
Many consumers are now having their shipments sent directly to their place of work. This accomplishes the following:
• Allows for a company’s IRS Number to be used
• Ensures UPS does not leave a package unattended
Essential Oils are classified as Hazardous Goods when shipped by air. Because of this only ground shipments are available for essential oils. Express shipments (Air) are available at cost on bottles and raw materials.
Back orders, though rare, are not automatically shipped. Regular ordering policies will apply on arrival of stock.
For environmental reasons, packing slips will not be shipped with any order. Customers are encouraged to use the emailed invoice as a guide instead.